Terms of Service
If you have any questions regarding the information in this section, please feel free to contact us.
- International customers please use our Etsy!
Commission Pricing and Refunds
- All invoices/payment will be done through PayPal or Square.
- Pricing will depend on difficulty and size. OCs with more patterns and colors will lean towards the higher end of the price estimates found on the price guide.
- Prices on the price guide do NOT include shipping or taxes. A 15% tax will be added to the cost as will an additional charge for shipping based upon the buyer’s location.
- Shipping costs will be charged AFTER the plush is completed. Signature confirmation is required for all plush mailed within the US.
- Refunds can only be given if the commission is not started. However, we will retain the 20% down payment in the case of a refund.
- Payment plans are only available for commissions $500 or higher.
- Payment plans require a non-refundable deposit of 20% to hold the slot.
- We will NOT start your commission until the payment plan is paid off in full. You will not be added to the main queue until the invoice is fully paid.
- Payment plans must be paid off within 2 weeks of acceptance. We are able to work one on one with commissioners to work out the best course of action for making sure the payment plan is completed in the allotted time, such as set dates for payments, etc., but the payment MUST be completed in full within 2 weeks of acceptance.
- Failure to pay within 2 weeks will void the commission. Your slot will be forfeited and any amount paid beyond the 20% deposit will be refunded.
- We have the right to refuse any commission and the right to cancel if absolutely necessary.
- Once shipped, we are not responsible for lost or stolen packages. If you would like to purchase additional insurance, please do so when we are giving the shipping quote.
- Commissions that can pay up front will be prioritized over those who cannot.
- Production time will be approximately 6-8 months. Keep this in mind when commissioning. If we have not discussed a deadline prior, please do not request one.
- We have a pet friendly home. Keep this in mind if you have an allergy to cats or dogs.
- Feel free to ask for updates at any time! We also post updates on our WIP telegram.